PRIVACY POLICY

Last updated: October 2026

1. Controller

The party responsible for the processing of personal data on this website is:

Flavia Augusta de Almeida faa Language Coaching Häsingerstrasse 35, 4055 Basel, Switzerland info@faacoaching.com

2. Personal data processed

I process the personal data that you provide to me in the course of an inquiry, a booking or a coaching, in particular:

  • contact details (name, address, telephone number, email)

  • content of communication

  • appointment and booking details

  • invoicing and payment information

  • information voluntarily shared during coaching sessions

  • technical data generated automatically when you visit the website (IP address, date and time of access, browser and device information, pages visited)

3. Purposes

  • communication and responding to inquiries

  • preparation and provision of coaching services

  • administration, accounting and contract management

  • compliance with statutory retention periods

  • ensuring the technical operation and security of the website

  • statistical analysis of website use, in order to improve the website

No processing for other purposes takes place without prior notice or your express consent.

4. Principles (revFADP)

Processing is carried out in accordance with the Swiss Federal Act on Data Protection (revFADP): lawfully, proportionately, for specific purposes, transparently and with appropriate data security. Consent is obtained where it is required.

5. Website hosting – Squarespace

This website is built and hosted on Squarespace (Squarespace Inc., USA, and Squarespace Ireland Limited, Ireland). When you visit the website, Squarespace automatically processes technical data (e.g. IP address, browser, device, date and time of access, pages visited) to deliver the website, keep it secure and produce visitor statistics. Data may be processed in the USA. Information: https://www.squarespace.com/privacy

6. Contact form and spam protection

If you use the contact form, the data you enter (name, email, your message and any other details) is stored by Squarespace and sent to me by email, and is used only to answer your inquiry. To protect the form from spam, Google reCAPTCHA (Google LLC, USA / Google Ireland Limited) is used. reCAPTCHA processes technical data such as your IP address and information about your use of the page. Information: https://policies.google.com/privacy

7. Email

My email address is managed via Microsoft 365 (Microsoft Corporation, USA / Microsoft Ireland Operations Ltd.). Emails you send me are processed on Microsoft servers, which may also be located outside Switzerland.

8. Online booking – TidyCal

Appointments ("Book a free consultation" / "Book a discovery call") are booked via TidyCal, an external scheduling service operated by Sumo Group Inc. (USA). When you book, TidyCal processes the data you enter (e.g. name, email, chosen appointment, any notes). TidyCal's own privacy policy applies: https://tidycal.com/privacy-policy

9. Website statistics

Squarespace Analytics: Squarespace records anonymised visitor statistics (e.g. pages visited, source of the visit, device) and uses cookies for this purpose (see section 13).

Google Analytics 4: This website uses Google Analytics 4, a web analytics service of Google Ireland Limited / Google LLC (USA). Google Analytics uses cookies to analyse how visitors use the website (e.g. pages viewed, time spent, approximate location, device). IP addresses are not stored by Google Analytics 4. Google Analytics is only activated with cookies once you have accepted them in the cookie banner; without consent, Google may receive only limited, cookieless signals (Google Consent Mode). The data may be transferred to the USA. You can prevent this via your browser settings or with Google's browser add-on: https://tools.google.com/dlpage/gaoptout. Information: https://policies.google.com/privacy

10. Fonts – Adobe Fonts

To display fonts, this website uses Adobe Fonts (Adobe Inc., USA). When a page loads, your browser connects to Adobe's servers, which receive your IP address. Information: https://www.adobe.com/privacy/policies/adobe-fonts.html

11. Translation – Weglot

The language versions of this website are provided by Weglot (Weglot SAS, France). Weglot processes the content of the pages for translation and stores your chosen language. Information: https://www.weglot.com/privacy

12. YouTube videos and social media links

The services page contains an embedded YouTube video (Google LLC, USA). When the video is loaded or played, data such as your IP address is transmitted to YouTube/Google. Information: https://policies.google.com/privacy The website also contains links to LinkedIn and YouTube. Data is only transmitted to these platforms when you click on the links; their own privacy policies apply.

13. Cookies

This website uses:

  • technically necessary cookies (e.g. "crumb" for security), required for the website to work;

  • analytics cookies of Squarespace ("ss_cvr", "ss_cvt") and Google Analytics ("_ga", "ga…"), used to compile visitor statistics;

  • functional data of Weglot (chosen language) and Google reCAPTCHA (spam protection).

You can block or delete cookies in your browser settings at any time. Some functions of the website may then be limited. Analytics cookies are only set after you have given your consent in the cookie banner ("Accept all"). You can change your choice at any time via "Cookie Preferences" at the bottom of the page.

14. Disclosure to third parties and abroad

Your data is only disclosed where necessary for:

  • administrative processes (e.g. accounting)

  • the service providers mentioned above (Squarespace, Microsoft, TidyCal, Google, Adobe, Weglot)

  • legal obligations

Some of these providers process data in the USA or the EU. For transfers to countries without an adequate level of data protection, the providers rely on recognised safeguards, in particular the Swiss-US Data Privacy Framework (for certified companies) or the standard contractual clauses recognised by the FDPIC. Data is not disclosed for advertising purposes.

15. Data retention

Personal data is stored only for as long as necessary for the stated purposes or as required by statutory retention obligations (e.g. 10 years for billing-related documents).

16. Data security

I implement appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access or other risks.

17. Your rights

Under the revFADP you have the right to:

  • information about the data processed about you

  • correction of incorrect or incomplete data

  • deletion, provided there are no conflicting legal obligations

  • restriction of or objection to processing

  • release or transfer of your data (data portability)

For requests, please contact: info@faacoaching.com You also have the right to lodge a complaint with the Federal Data Protection and Information Commissioner (FDPIC).

18. Changes

This privacy policy may be updated as necessary. The version published on the website applies.